FAQ/Terms & Conditions
Thank you for becoming a client of Teeth Retain Design. Our goal is your complete satisfaction. Please carefully read the following paragraphs. Your payment implies that you agree to our terms and conditions.
We are not examining your mouth. You understand that a doctor has not examined your mouth (oral cavity) to check for any physical anomalies or disease. We recommend that you have your oral cavity examined in person by Dentist or Physician at least once per year.
Our purpose is solely to make a new snore guard (EMA), clear retainer, Hawley retainer, night guard, partial denture or to repair your existing device. By using our service, you agree that upon needing a snore guard device (EMA), clear retainer, Hawley retainer, night guard, partial denture or repair, it would not be REASONABLE to wait any longer and/or that a physical dental office visit would also not have been REASONABLE given your situation due to the inability to travel etc. You understand that a licensed dentist will or has reviewed the case either by examining the appliance in person, in pictures, or by video.
Additionally, this was the fastest most convenient option you were able to find. If you did not use our service for the new snore guard device (EMA), clear retainer, Hawley retainer, night guard, partial denture or repair in the best/fastest/most convenient possible manner, more harm and discomfort (sleep apnea, eating, smiling, socially) would have been encountered than by not using our services. Teeth Retain Design is not a licensed provider of dental medicine in any state, and do not make any representations to the contrary. Notwithstanding the foregoing, Teeth Retain Design may engage the services of licensed dental providers in order to enhance the level of service provided to its users. Use of Teeth Retain Design does not substitute for your use of any licensed medical professional, including dentists, for medical and/or dental care.
SLEEP APNEA AND EMA DEVICES SHOULD NOT BE USED BY INDIVIDUALS WHO:- Have central sleep apnea
- Are under the age of 18 years
- Have a history of TMD (temporomandibular disorder)
- Have a respiratory disorder
- Have loose teeth, abscesses, severe gum disease, or advanced periodontal disease
- Must have at least 2 molars on the top dental arch and 2 molars on the bottom dental arch for these types of devices.
- Wear dentures or braces
- Have dental implants, crowns, or bridges (unless approved by their dentist).
How long will it take to get my final appliance?
Final delivery of appliance will be 12-14 business days after we receive your impressions. We do offer a rush order for an additional $40.
What if I want to order a new impression kit?
Additional impression kits are discounted to $7.00 and are sold only to existing customers at that price. This includes shipping and handling to you as well as a new impression kit, putty and impression tray(s). The regular price is $29.95. Impression kits will be charged when refunded for appliance.
If the dental impression kit was ordered and shipped to you, $19.95 will be charged for the dental impression kit, shipping and handling for a returned or unused order. If a complimentary impression kit(s) are shipped to you and your new impressions do not pass quality control, if you decide to completely cancel your order, there is a charge for the dental impression kit(s) that were shipped to you. If you are returning a Sleep Apnea, Elastic Mandibular Device or a Partial Denture dental impression kits, these kits contain 2 dental impression kits, there is a $39.95 charge. If you have any questions, please see refunds and returns policy bottom of home page. No refunds, no exchanges to Sleep Apnea Connectors
Due to hygiene standards and the health and safety of others, we do not re-use impression kits once they have been shipped.
Shipping Times
Once you place your order, you will receive a confirmation email. You will receive an email that a shipping label has been created, along with a return label.
Remake impressions do not include a free return shipping label. Please ship new impressions to our facility using your choice of shipping method. Please allow 2-5 days for the impressions to be received at our location. Labatory working times do not include quality control, shipping and handling. Once we receive your impressions, please allow 12 business days starting from the day after the impressions are received. That will be the 12 business days.
If the impression is distorted, this means that you moved during taking the impression, pushed the impression in more than once, or you did not get all the teeth into the putty. we will send you a new kit, but the second kit for new impressions, but it will cost, $7.99 to remake, plus shipping. Please watch the video and follow the instructions to create a perfect impression.
We do not take returns. This is a custom device that can be adjusted or made to order for a new one. Shipping fees are not included and customer is responsible to return product and pay shipping fee.
How Do Retainers Fit and Devices Fit?
All of appliances fit based off the impression that is sent in. That is why it is very important to have an accurate impression and picture sent to us for viewing, before mailing back. If you do not send us the impression needs to capture the teeth and palate for the upper and for the lower, we need all teeth.
If you take an impression and the front teeth are covered to the gum line, but the back teeth are only half, then the final product will cover the teeth to the highest point that your impression did.
If your impression is distorted, this means that your moved during taking the dental impression, pushed the impression in more than once, or you did not get all the teeth into the putty, we will send you a new kit for a new impression. The second kit with additional materials to make a good impression, the remake kit, is $7.99. Please watch the videos to insure you take a quality impression the first time.
We do not take returns. This is a custom device that can be adjusted or made to order for a new one. Shipping fees are not included and customer is responsible to return product and pay shipping fee.
What Happens if the Guard or Retainer Does Not Fit?
While it's very rare, if it does happen, just email us info@teethretaindesigns.com. We will adjust your guard or retainer and remake it for free. Any appliance refunded will see a charge for intial impression kit and 30% of the appliance. These are custom appliances and we work hard to create the perfect fit for you.